Q. Are you licensed and insured?
Q. Where can I find stone care tips and information?
A. We make it a point to educate and provide resources to our clients and customers about stone care. Please see our Stone and Tile Care Guide on our Caring For It page. It provides a wealth of information pertaining to caring for your stone. We also publish regular tips and articles. If you find yourself dealing with a stain issue, refer to our interactive stain guide. Feel free to contact us if you have other questions.
Q. Why won’t the water spots on my marble or travertine clean up?
A. These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.
Q. Are estimates always free?
A. Estimates are always free unless we are required to travel outside of our service area. In any case, if there will be a fee for providing an estimate, we will always inform you first.
Q. Recently a cleaning firm spilled a cleaner that is obviously acid on my marble vanities. They were sealed, but the damage is still very evident in the form of hundreds of small circles. What would you recommend as the way to repair them, the materials to use, etc? Would it be better to replace the vanities?
A. Sealing DOES NOT prevent etching. Sealing your stone inhibits staining. You do not need to replace your vanity tops.